This month the OFT updated its Debt Collection Guidance which sets out the standards expected of all businesses engaging in the recovery of consumer credit debts, including banks, law firms and tracing agents, as well as traditional debt collectors.

The guidelines were created in consultation with the industry and the main theme is to protect the consumer. Press coverage of the guidelines focused on; Use of social media to contact debtors and miss-identifying an individual as a debtor.

Data and its use plays a significant part in the recovery of consumer credit debts. The accuracy of the data you hold about debtors would significantly impact on the two scenarios above.

By validating customer information against a range of data sources in Fastrac you can confirm if the person they are about to contact really is the ‘debtor’.

By supplementing customer data with Phone+ landline, and mobile telephone numbers a debtor can be contacted privately avoiding using social media inappropriately.

More Phone+ Numbers Added

Phone+ is Data Discoveries consented telephone number database. Phone+ can be accessed via our tracing software Abstract or appended to lists of customers, debt books or prospects using our fully automated service View.

Data isn't just about quantity - it's also about quality, so why not try us out?

Data Security

With stories of data breaches in the press almost daily, data security is an increasing concern.

A simple solution is to avoid sending out information in the first place. In some situations this is possible but what about when requiring the resources of a bureau?

By using Data Discoveries data management solutions this problem is negated: View accepts your data across a secure encrypted network or for more security Enhance can be installed onsite so your data need never leave your network.

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