Energy company makes data collection error as non-customer is targeted
Feb 20 2012
Categories: Data Driven Insights
British Gas has issued an apology after it sent debt collectors to the home of a person who was not even one of its customers.
The power provider issued a demand for £1,000 from Jane Morfitt and threatened her with court action, the Sunday Sun noted, despite the fact she has been with nPower for eight years.
Ms Morfitt of Hartlepool told the newspaper she was upset by the incident, which included debt collectors turning up at her home in a bid to remove belongings.
The firm may now wish to take a closer look at the data capture software it has in operation.
Ensuring adequate technology is in place to deal with debtors is a must for firms. Lenders could be especially wary, after Sainsbury's Finance last week told how £1.5 billion is expected to be taken out by Britons in the first three months of the year.
"British Gas have been billing me for the last year for an electricity account which I don't have. They have tortured me with bills totalling £1,000 all this time," Ms Morfitt stated.
